If you’re diving into our THP hotel project database and hit a roadblock, don’t panic, because you’re not alone. Every day, hotel suppliers from around the globe use our platform to track new hotel projects, explore worldwide hotel developments, and keep tabs on the hotel pipeline. And while we’d all love to nail every task on the first try, the truth is—whether you’re chasing a boutique build or a mega-resort—there’s always that moment when you think, “Wait . . . how do I do this again?” Even the most experienced pros need a hand now and then!
That’s why we’ve built three little lifesavers right into the bottom of every page in the database: Knowledge Hub, Video Tutorials, and Support. Think of them as your very own concierge team—minus the welcome drink (although we fully support having one nearby while you work).
What Each Support Feature Covers
Here’s a practical rundown of what our three “lifesavers” offer, so you can maximize your success in the hotel project database:
Knowledge Hub
A categorized list of THP-specific, hotel database FAQs with all the essentials broken down into:
-
User Accounts: For login/password help, personal information, and user usage features.
-
Database Definitions: Clarifies terminology, like “TBI,” and helps you tailor your offerings for hotel projects.
-
Project and Data Visibility: Clarifies things like project statuses or how often they’re updated (plus much more), which is vital for timing your outreach on hotel developments.
-
Data Export and Usage: Guides you through data exports so you can build killer reports or even set up automated alerts for specific projects.
Video Tutorials
-
A series of 15 short database videos covering everything from using filter segments—such as Constructions, Chains, and Companies—right through to advanced features like creating notes and mastering your dashboard.
-
Plus, you can pick the right THP specialist per region to book targeted training as often as you need. It’s like having a bellhop for your brain—carrying the heavy learning so you can focus on chasing those hotel projects.
Support
-
When you’re up against an especially complex query or need a personalized walkthrough, click Support to send a direct email to a database specialist.
-
Whether you have a technical issue, want to report an error, need help interpreting complex data in the hotel database, or want advice for reaching decision-makers on new hotel projects, our team helps you get answers fast. And I promise, there are no robots involved! Just real people who know hotel projects inside and out.
An Example
Picture this: you’re in the middle of researching new hotel projects in the THP hotel project database and notice one is listed under “Hard Brand” and another under “Soft Brand.” You’re not entirely sure what that means. . . . So, where do you go next?
Easy! Click on Knowledge Hub at the bottom of your screen. In the “Database Definitions” section, you’ll find an FAQ titled "Difference between Hard Brand and Soft Brand" that explains it clearly (along with dozens of other useful definitions).
That’s what the Knowledge Hub is there for—instant, on-demand answers to questions about how our hotel database works, how terms are defined, and how you can make smarter decisions when tracking hotel developments or managing your part in the hotel pipeline.
Why These Tools Matter for Hotel Suppliers
Every supplier’s challenge is different, whether it’s sourcing contacts for new hotel projects, understanding the status of worldwide hotel developments, or navigating the nuances of the hotel construction database. Our support trio lets you explore resources, watch step‑by‑step guides, or connect with a real person—whatever works best for you.
So next time you’re working the hotel pipeline and hit a question, just look down. The Knowledge Hub, Video Tutorials, and Support aren’t just quick fixes—they’re your personal guides to making the most of the THP hotel project database and getting your products into those impressive upcoming hotels before your competitors do.
